How To Send Message To Ebay Customer Service

Contacting Client Service

Contacting Customer Service

If you lot need aid, yous tin can contact usa. We'll be able to aid you chop-chop past chatting with you online or through a quick phone telephone call.

To contact us:

You may exist asked to sign in. (This helps us find your business relationship data.)
Select the topic that all-time matches your issue from the carte du jour.
We'll show a quick way to resolve your issue yourself, or nosotros'll show you the best way to contact the states and when nosotros're available.
Click the Call u.s., Chat with us, or E-mail united states link on the right side of the folio.

Contact the states	Tips
Phone	Nosotros offer phone support for most issues. Selecting the topic that best matches your question will help usa make certain your issue is resolved equally apace as possible. Make sure that you use the phone number and the one-off passcode you're given. This ensures that nosotros have the information we need when we talk to you. Don't share the phone number with others. There are different telephone numbers to contact dissimilar eBay Customer Service teams.
Chat	Y'all can also chat with u.s.a..
E-mail	We may enquire you to send united states of america an e-mail if nosotros need to investigate your upshot further. Please make sure you lot fill up out the form completely and with equally much particular equally possible.
Respond Centre

Things to keep in listen when contacting united states of america

When contacting us, provide equally many details as you lot can. Include dates, item number, user IDs, and any steps you took before asking your question.
If you have a general question about a particular transaction, please contact your heir-apparent or seller before you contact u.s..
Depending on your specific issue or question, not all of the contact options may exist bachelor.

Important:

- You may demand to disable your popular-up blocker to make sure you see all the data in Help & Contact.

- Don't use the Was this folio helpful? box at the bottom of this folio to to ask your question. We won't exist able to respond to your message. To contact the states, make sure y'all follow the instructions below.

Sending information to Customer Service

Sometimes the Client Service team may ask yous for more information to resolve a trouble on your account. For instance, if you made a payment for your seller fees just it isn't shown on your account, we might ask you to send usa a copy of your banking concern or bill of fare statement.

The fastest and easiest fashion to send us your documents is to browse all of the documents and email them to usa electronically. If we've asked yous to send united states documents, we should have sent y'all a link to another Help folio where you tin upload the documents. (There are different upload links for sending documents to unlike eBay teams.)

To upload your documents:

Browse or accept a digital photo of your documents.
Relieve the documents on your reckoner (e.thousand. on your desktop or in My Documents).
Get to the upload folio and sign in. (Check the email we sent you for the link.)
Click Browse to select the documents you lot've saved on your computer, so click Open to add together them to the list.
Choose the type of certificate(s) from the drop-downward listing, and enter a comment in the box on the correct.
Once you're prepare, click Upload.
Check your documents and click Send.

Tips:

The total file size can't be more than than 1 MB. You lot might need to re-size the document if it was scanned as a moving-picture show.
Nosotros can just take files in .gif, .jpg and .png format. You lot might need to re-format your file.
Check your files before sending them to make sure that the scanned documents are complete and legible. Yous tin delete files and re-scan them if necessary.

Notation: So that we can resolve your result as rapidly every bit possible, we strongly encourage you to use our Upload feature to ship us documents, or to utilize the Contact u.s. push button for all other queries. If you fax or post documents to usa, your request may take significantly longer due to the boosted processing time required.